RETURN POLICY

Last updated February 13, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at https://eztek.com.au/contact-us to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

eztek pty ltd

Attn: Returns

RMA #

374 Settlement Road  

Thomastown, Victoria 3074  

Australia  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned:

  •     Item has been used and not in original packaging    
  •     Software and online Documents    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

  •        A 15% restocking fee will be charged for all returns in excess of $100.00.     
  •        Sale(discounted) items are FINAL SALE and cannot be returned.        
  •        Please note that shipping charges are not refundable. If the item was shipped to you using "Free Shipping", then the original shipping cost to send the package will be deducted from your refund. Also be advised that all costs associated with returning a product are the sole responsibility of the purchaser regardless of the reason for the return.   

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+61 3 8644 7014

https://eztek.com.au/contact-us 

Consumer affairs Victoria:

“Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees. more”

"Consumers do not have a right to return a product if they:

    • changed their mind and no longer want the product
    • ordered the wrong product
    • found the product cheaper elsewhere
    • found a better product elsewhere
    • were aware of the relevant fault before buying the product - for example, if the fault was written on the product's tag, or for online purchases, indicated in any photos or descriptions of the item online
    • damaged the product by misusing it - for example, if they dropped a mobile phone in the water
    • used the product for a long time and the problem is as a result of usual wear and tear. more"