EZTEK

EZTEK (4)

Friday, 22 September 2017 15:49

Terms and Conditions

Written by

EZTEK Pty Ltd Terms and Conditions

EZTEK aims to provide the best products and customer service to become the most trusted security, digital and electronic service provider in north Melbourne. By using EZTEK’s website [https://www.eztek.com.au/] or services, users agree to the terms and conditions outlined below.

 

 

1      Definitions

1.1      EZTEK" means eztek pty ltd its successors and assigns or any person acting on behalf of and with the authority of Eztek Pty Ltd.

1.2      "Client" means the person/s, company or legal entity buying the Products or services as specified in any invoice, document or order and if there is more than one Client is a reference to each Client jointly and severally.

1.3      “Products” means all Products or Services supplied by eztek pty ltd  to the Client at the Client’s request from time to time (where the context so permits the terms ‘Products’ or ‘Services’ .

2     Acceptance

2.1      The Client is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions if the Client places an order for Products or Services to be done.

2.2      These terms and conditions may only be amended with EZTEK’s consent in writing and shall prevail to the extent of any inconsistency with any other document or agreement between the Client and EZTEK.

3     Change in Control

3.1      The Client shall give EZTEK not less than fourteen (14) days prior written notice of any proposed change of ownership of the Client and/or any other change in the Client’s details (including but not limited to, changes in the Client’s name, address, contact phone or fax number/s, or business practice). The Client shall be liable for any loss incurred by EZTEK as a result of the Client’s failure to comply with this clause.

4     Price and Payment

4.1      At EZTEK’s sole discretion the Price shall be either:

4.1.1      As indicated on any invoice provided by EZTEK to the Client; or

4.1.2      The Price as at the date of invoiced according to EZTEK’s current service price; or

4.1.3      EZTEK’s quoted price (subject to clause 4.b) which will be valid for the period stated in the quotation or otherwise for a period of thirty (30) days.

4.2      EZTEK reserves the right to change the Price in the event of a variation to EZTEK’s quotation. Any variation from the specifications of the Products (including, but not limited to, any variation as a result of increases to EZTEK in the cost of materials and labour, or fluctuations in currency exchange rates, which are beyond the control of EZTEK) will be detailed in writing and charged for on the basis of EZTEK’s quotation and will be shown as variations on the invoice.

4.3      Time for payment for the Services being of the essence, the Price will be payable by the Client on the date/s determined by EZTEK, which may be:

4.3.1      Before start of service and/or sale of Products;

4.3.2      After service and/or sale;

4.3.3      By way of instalments/progress payments in accordance with EZTEK’s payment schedule;

4.3.4      The date specified on any invoice or other form as being the date for payment; or

4.3.5      Failing any notice to the contrary, the date which is thirty (30) days following the end of the month in which the invoice/s and/or statement is posted to the Client’s address or address for notices.

4.4      Payment may be made by cash, cheque, electronic/on-line banking, credit card – excluding some credit cards (plus a surcharge of up to three percent (3%) of the Price), or by any other method as agreed to between EZTEK and the Client.

4.5      Unless otherwise stated the Price excludes GST. In addition to the Price the Client must pay to EZTEK an amount equal to any GST EZTEK must pay for any supply by EZTEK under this or any other agreement for the sale of the Products or Services. The Client must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Client pays the Price. In addition the Client must pay any other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price.

5     Products and Services, Warranties and Supports

5.1      EZTEK provides guarantees for workmanship for the lifetime of the Service, for work undertaken by appointed EZTEK technicians only.

5.2      EZTEK does not install or service products bought from retail stores or online, as they cannot guarantee the quality or previous workmanship. otherwise

5.3      EZTEK provides installation and services for third-party products, which are consequently subject to the warranties outlined by each provider. EZTEK does not take liability for the quality or warranty policies of third-party providers.

5.4      In order to claim for any product warranty, you will need to present your proof of purchase, alongside other potential demands by the third-party provider.

5.5      Our products come with guarantees in accordance with Australian Consumer Law. You are entitled to a replacement or refund for the major failure of any product. 

5.6      You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

5.7      EZTEK will support the sold product and services limited to product manufacturers supports. will teach the Client basic operation of any digital system that has been installed, advanced operation and some technical supports are available in extra fees and need some basic IT or Networking knowledge from Client side.

5.8      EZTEK will provide basic operation user manual and tuition for all digital product, Application and software related to EZTEK’s product and services.

5.9      Advanced operation, which needs computer and digital knowledge, can be provided on extra time and fees.

5.10   Software update and modification can be done under EZTEK’s supervision; Tampering to Products software or hardware will void the product and/or service warranty

5.11   It is Client responsibility to verify that product and service are fit for purpose as explained in quotation. The prices in the Quotation may vary after the date of issue of the Quotation and that it will pay for additional charges as required by us or any other party

5.12   EZTEK is not responsible for any other related services and products that may delay or interrupt EZTEK's Service and it is Client responsibility to manage and organise such services (Electricity providers, Internet providers, Monitoring Company, Builders, Telecommunication providers and other trades or businesses in same service area.

5.13   EZTEK is not responsible for any events outside of EZTEK's control that affect the Service schedules and /or warrantee.

5.14   EZTEK will not accept any negative feedback before confirmation that we cannot satisfy the Client. It is Client’s responsibility to pay for the damage caused from such a feedback.

5.15   Changing the start date of Service can be involved with extra charge and fee to reschedule labour and machineries (please advise us as soon as you can if any changes occurs.)

5.16   EZTEK Services are not including any cooling-off period but Client has the right to cancel the service before start date, cancellation fee may apply.

5.17   Client has the right to terminate the service if EZTEK has misrepresented the services, product, term or condition. EZTEK is responsible for all the caused damages as a result.

5.18   EZTEK is not responsible for any events outside of our control that affects the project schedules and/or termination.

6     Title & Ownership

6.1      EZTEK and the Client agree that ownership of the Products and Services shall not pass until:

6.1.1      The Client has paid EZTEK all amounts owing to EZTEK; and

6.1.2      The Client has met all of its other obligations to EZTEK.

6.2      Receipt by EZTEK of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honored, cleared or recognised, and until then EZTEK’s ownership and rights in relation to the Products, and this agreement, shall continue.

6.3      It is further agreed that, until ownership of the Products passes to the Client in accordance with clause 6.a:

6.3.1      The Client is only a bailee of the Products and must return the Products to EZTEK on request.

6.3.2      The Client holds the benefit of the Client’s insurance of the Products on trust for EZTEK and must pay to EZTEK the proceeds of any insurance in the event of the Products being lost, damaged or destroyed.

6.3.3      The Client must not sell, dispose, or otherwise part with possession of the Products other than in the ordinary course of business and for market value. If the Client sells, disposes or parts with possession of the Products then the Client must hold the proceeds of any such act on trust for EZTEK and must pay or deliver the proceeds to EZTEK on demand.

6.3.4      The Client should not convert or process the Products or intermix them with other products, but if the Client does so then the Client holds the resulting product on trust for the benefit of EZTEK and must sell, dispose of or return the resulting product to EZTEK as it so directs.

6.3.5      The Client irrevocably authorises EZTEK to enter any premises where EZTEK believes the Products are kept and recover possession of the Products.

6.3.6      EZTEK may recover possession of any Products in transit whether or not Delivery has occurred.

6.3.7      The Client shall not charge or grant an encumbrance over the Products nor grant nor otherwise give away any interest in the Products while they remain the property of EZTEK.

6.3.8      EZTEK may commence proceedings to recover the Price of the Products sold notwithstanding that ownership of the Products has not passed to the Client.

7     Risk

7.1      The Client accepts that all electronic security systems, smoke detectors, heat detectors, video recorder, cameras and any similar devices installed at or attached to the address are:

7.1.1      for monitoring and detection purposes only and should not be regarded as life saving devices; and

7.1.2      do not guarantee that the address will be free from malicious damage or loss caused by attack and/or breaking or entering.

7.2      It shall be the Client’s responsibility:

7.2.1      to ensure the security system equipment is tested and maintained to full operational condition; and

7.2.2      for all phone calls and data connections emanating from the security system panel; and

7.2.3      to ensure all electronically protected areas are free from obstacles which may impair the operation of the system.

8         Law and Jurisdiction

8.1        https://www.accc.gov.au/consumers/consumer-rights-guarantees

Saturday, 09 September 2017 09:18

Alarm Systems, Security Systems & CCTV Cameras

Written by

Why we urge you to protect your property

Investing in the protection of your premises is one of the wisest things you can do today. We have been working in security, electronic and digital solutions for a combined 20 years. A great number of our customers have come to us after a burglary, feeling unsafe. Research shows that burglaries have a long-term psychological effect on the people affected, who no longer feel safe in their own homes. Reports also show that property burglary, breaking and entering and theft are among the crimes most likely to be encountered by Australian residents. [Link] We urge you to protect your property to avoid this trauma and feel safe. Statistics show that criminals tend to steer away from secured places. Homes without security systems are approximately three times likely to be broken into than homes with security systems. If burglars were to enter your property, they wouldn’t have enough time to damage or steal much. These are a few reasons why investing in protection is especially worth it.

Call us:

Mobile: 0402 399 875 

Phone:   8528 4671

Saturday, 02 September 2017 11:28

About Us

Written by

EZTEK is a fast-growing specialist that has provided homes and businesses in north Melbourne with electronic, digital and security solutions for almost two decades. With extensive know-how and up-to-date technologies, EZTEK Pty Ltd offers the latest advice in security consulting, as well as digital and electronic upgrades for your home or business premises. Home and business owners can undertake a free analysis to determine if they are safe.

Our show room and warehouse is based in south Reservoir (north of Melbourne), where we are happy to talk about any product or service you require. The show room is open from 9am to 5pm on working business days; we are also happy to meet you on Saturdays by special appointment.

EZTEK services are fully guaranteed, with a lifetime warranty on all installations. All of our services are undertaken with care, skill and technical knowledge, and attention is paid to every task to ensure a smooth process from start to finish.

At EZTEK, we are committed to becoming one of the most trusted businesses in Melbourne.  We tirelessly pursue these goals by offering our customers a superior shopping experience, rapid delivery and stellar customer support. 

We are happy to share all of our knowledge and experience with our clients. We cover the full spectrum of services so clients know they will end up with the best possible solution. With our advanced and reliable products, we help our clients keep their properties safe.

EZTEK was created from the company AAZI Computer, with more than 1000s of satisfied customers under the management of Mr Mehran Hedayati. Today he combines all of his experience and expert teams into a new concept of an all-in-one company, with the pride of such multi-engineering services now offered under the unique company EZTEK.

EZTEK’s skill areas cover:

  1. Internet, Intranet, Local network connections.
  2. Audio visual systems – TV, Pay TV, Satellite TV, Home cinema, Paging system, Sound systems and more.
  3. Security systems – Surveillance cameras, Burglar alarm, Fire alarm, Access control, Video intercom and more.
  4. Automation, Structural cabling, Electrical and other electronic and digital systems.
  5. Custom digital system design and deployment.

The difference in EZTEK’s services is the attention to detail:

       We only source materials and products from well-known companies and manufacturers, and provide a life-time guarantee for our installation services.

       We provide consulting and expert advice in specialist areas such as security, digital, electronic and related services that we can offer.

       We plan and budget all projects in order to maximise project efficiency.

      We offer training and tuition so clients learn how to receive the maximum benefits from their systems.

       Ongoing coverage includes customer care, warranties and guarantees.

Research and up-to-date information in technology is our secret to keep us on the top, alongside our pride to exceed our customers’ satisfaction.

History:

2000: AAZI Computer was founded by Mr. Mehran Hedayati to provide computer and networking solutions.

2003 to 2005: A parallel business branch, MrSatellite, was founded and later expanded to include satellite TV, audio systems and surveillance video systems.

2009: Business expanded to include security systems, alarm systems and security camera systems.

2010: Services expanded to dependent security systems, plus local and remote automation
systems.

2014: Incorporation of multi-layer security systems, with increased focus on product research and installation of new product imports.

2015: Founding of a new company structure, with a fund added.

2016: EZTEK Pty Ltd is established to incorporate the full spectrum of electronic, digital and security solutions.

This privacy policy has been compiled to inform users how their personal information is collected and protected when navigating our website. Our privacy policy explains how we collect, use, protect or otherwise handle your personal information collected via our website. By using our website and services, it is implied that users agree to our privacy policies outlined below.

Privacy policy

 

Our company abides by the Australian Privacy Principles (APPs), which are contained in schedule one of the Privacy Act 1988 (Privacy Act). Although we are not legally bound by such laws, we aim to uphold the APPs in order to maintain best privacy practices and improve our users’ experience on our site.     

Our privacy policy is accessible via a link on our home page. A copy of our privacy policy can also be requested for free by emailing us.

Any changes to our privacy policies will be made available on this page; it is the user’s responsibility to check for privacy updates.

What personal information do we collect when you visit our blog, website or app?

When ordering or registering on our site, as applicable, you may be asked to enter your name, email address, mailing address, phone number or other details to improve your experience and help us provide requested services.

The collection of personal or sensitive information by organisations is authorised under the Australian Privacy Principles (APP) when the information is reasonably necessary for one or more of the entity’s functions or activities.

In accordance with the APP, users can otherwise visit our site anonymously.

When do we collect information?

We collect information when you place an order, fill out a form or enter information on our site.

Without collecting this information, we may not be able to fulfil your requests for information, services or orders. By freely soliciting your personal information, it is implied that you agree to collection of your data.

How do we use your information?

We only use the information we collect when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to respond to your customer service requests.
  • To ask for ratings and reviews of services or products.
  • To follow up after correspondence (live chat, email or phone enquiries).

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems under confidential agreements. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

We will take the following responsive action, should a data breach occur:

  • We will notify you via email within one business day.
  • We will notify users via in-site notification within one business day.

Access, correction or deletion of your information

At any time, users can request to access, review, correct, update or delete their personal information by either:

  • Emailing us
  • Calling us
  • Logging into your account

In the event that the information is no longer authorised or reasonably required under any APP, we will take the appropriate steps to destroy the information or ensure a user is de-identified.

Do we use 'cookies'?

We do not use cookies for tracking purposes.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled that make your site experience more efficient and may not function properly. However, you will still be able to place orders.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties any peronsonal or sensitive information.

The Australian Privacy Principles (APPs) outline that sensitive information relates to:

  • health (including predictive genetic information)
  • racial or ethnic origin
  • political opinions
  • membership of a political association, professional or trade association or trade union
  • religious beliefs or affiliations
  • philosophical beliefs
  • sexual orientation or practices
  • criminal record
  • biometric information that is to be used for certain purposes
  • biometric templates.

Third-party behavioural tracking

We do not allow third-party behavioural tracking on our website.

 

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Advertisements

We have not enabled Google AdSense or other online advertisements on our site but may do so in the future. Google's advertising requirements can be summed up by Google's Advertising Policies.

Direct marketing

In accordance with the APPs, users may occasionally receive direct marketing. By voluntarily submitting personal information, consent is implied.


We agree to:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honour opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

An individual may request that the organisation or any third party not use or disclose their personal information for direct marketing. They can do so by contacting us with their request, after which we aim to respond within a reasonable time.


How can I unsubscribe or ‘opt-out’ from company-related communication?

 

At any time you can unsubscribe from receiving future emails by following the instructions at the bottom of each email, and we will promptly remove you from all correspondence.

Privacy complaints

Individuals have the right to pursue legal action against data collectors who fail to adhere to the law. To make a complaint about a breach of privacy, please contact us.

For complaints that are not answered within 30 days or in cases where you are unsatisfied with the answer, you can contact the Office of the Australian Information Commissioner (OAIC).

Online privacy complaint form

Telephone: 1300 363 992
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Postal address: GPO Box 5218, Sydney NSW 2001
Website: www.oaic.gov.au